Cancellation & Refund Policy

At Charkha Dori, we strive to provide a seamless shopping experience. However, if you need to cancel an order or request a refund, please review our policy below to understand your rights and our procedures.

Order Cancellation

You may cancel your order before it has been processed or shipped. To initiate a cancellation, please contact our customer service team at +91- 9910181814, +91-9810181814 with your order details as soon as possible. If your order has already been shipped, cancellation may not be possible, but you can return the product under our return policy.

We reserve the right to cancel an order at our discretion. This may occur in cases such as suspected fraud, errors in pricing or product information, or issues with payment processing. In such instances, you will be notified promptly, and any payments made will be fully refunded.

Refund Policy

We offer refunds for items returned in accordance with our return policy. To be eligible for a refund, the item must be in its original condition, unused, and in the original packaging. Please include the receipt or proof of purchase with your return.

Refunds will be processed once we receive and inspect the returned item. Approved refunds will be issued to the original payment method used during the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.

Non-Refundable Items

Certain items may not be eligible for refunds, including but not limited to:

• Products that have been used, damaged, or altered.
• Clearance or sale items marked as “final sale.”
• Gift cards or promotional items.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a defective or incorrect item. In such cases, we will provide a prepaid shipping label.

Exchanges

If you wish to exchange an item, please contact us to confirm availability. Exchanges are subject to the same conditions as returns and may require an additional shipping fee.

Refund Timelines

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds are typically processed within 5-10 business days.

Contact Information

For any questions about cancellations, refunds, or returns, please contact our customer service team at [Contact Information]. We are here to assist you and ensure a positive shopping experience.

Thank you for shopping with Charkha Dori. We appreciate your understanding and cooperation with our cancellation and refund policies.